IT On-Site Support Analyst
On-Site Monday - Friday Provide IT support to on-site employees and resources.
Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.
Gather/Capture client and problem informationMake use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriatelyAssist in the creation/maintenance of documentation.
Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities.
Documents, tracks and monitors the problem to facilitate a timely resolution.
Relies on established guidelines and instructions to perform daily job functions.
Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications.
Works under immediate supervision.
Qualifications:
2
years of related IT Support/Helpdesk experience3 years of Work experiencePrevious Customer Service work a plus.
Strong IT/Technical aptitudeIT degree or certificate a plusCompTIA Certification a plus Recommended Skills Customer Service Databases Firewalls (Computer Science) Help Desk Maintenance Network Router Estimated Salary: $20 to $28 per hour based on qualifications.
Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.
Gather/Capture client and problem informationMake use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriatelyAssist in the creation/maintenance of documentation.
Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities.
Documents, tracks and monitors the problem to facilitate a timely resolution.
Relies on established guidelines and instructions to perform daily job functions.
Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications.
Works under immediate supervision.
Qualifications:
2
years of related IT Support/Helpdesk experience3 years of Work experiencePrevious Customer Service work a plus.
Strong IT/Technical aptitudeIT degree or certificate a plusCompTIA Certification a plus Recommended Skills Customer Service Databases Firewalls (Computer Science) Help Desk Maintenance Network Router Estimated Salary: $20 to $28 per hour based on qualifications.
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