Customer Service Representative

Company Name:
Who is Daktronics?
Daktronics delivers innovative LED video, messaging and scoreboard solutions for more than 40 years. We partner with customers to deliver integrated audio visual solutions, backed by the industry''s most experienced and qualified service team. From hometown retailers to major league stadiums to international shopping centers, we light the world one LED display at a time. What's the job about?
Customer Service Representatives are the first point of contact for our amazing customers. They help them with any and all inquiries that happen after the initial sale.
Though your contact with the customer is primarily over the phone and email, this is NOT a call center environment! You'll find each day completely different, with a variety of opportunities to investigate problems and coordinate solutions.
You are the face of Daktronics to the client and the face of the client to Daktronics. You'll develop relationships and will be key in retaining our customers.
Our support is 24/7 for some customer bases, causing the need for an on-call rotation where you'll be available to help on evenings and weekends. This typically happens for one week every 10/11 weeks. Depending on the season, this is either from the office or the comfort of your own home. It does receive additional compensation.
A Day In The Life (3:26 min video)
What's it like?
If you join this team, you won't live in a bubble. You interact with a variety of customers across the U.S. and Daktronics departments, giving you a bigger picture of all the exciting things we do here!
There will be stress as our customers can be passionate, but we'll help teach you to roll with the punches, not take it personally and focus on finding a solution.
You'll work with a great team of coworkers and leaders that WANT to help you succeed!
What do you want from me?
Hard skills:
A bachelor's Degree Savvy with Microsoft Office and using a computer in general
Fluent in English, both written and spoken
Background check may be conducted
We do not sponsor immigration visas for this position
Soft skills:
Are cool under pressure, shift gears comfortable and concentrate on multiple things at once
Can be empathetic with customers, have a personable nature, have a excellent phone "presence"
Can do problem solving (probing all fruitful sources for answers, see hidden problems, do honest analysis)
Requisition Number: 14-0392
Title: Customer Service Representative
Position Type: Full Time
Shift: Day Shift
City: Brookings
State: SD

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